ARTWORK & FILE REQUIREMENTS
What File Types Do I Need for Uploading a Logo?
We recommend high-resolution vector files such as .AI, .EPS, .CDR or PDF. We can also work with PNG or JPEG files in some cases, depending on print method. Vector fees may apply.
Will I See a Proof Before Production?
Yes! Every order includes a digital proof for your approval. We do not begin production until you sign off or approve.
PAYMENTS & POLICIES
What Payment Methods do you Accept for Custom Orders?
We accept major credit cards (Visa, Mastercard, Amex, Discover), ACH payments, and checks.
Net terms may be available for approved business accounts.
Can I Cancel or Return a Custom Order?
Because all items are made-to-order, returns are only accepted for defective products or production errors.
Orders can be canceled only before production begins.
CUSTOM AWARDS
What Types of Awards Can I Customize?
We offer a wide variety of customizable awards including plaques, trophies, medals, acrylic awards, crystal awards, and corporate recognition pieces. Each award can be personalized with your logo, text, and design to suit events like employee recognition, sport tournaments, or academic ceremonies.
Can I Add a Logo or Personal Message to an Award?
Yes, all of our awards can be customized with logos, names, titles, and special messages.
We provide digital proofs so you can approve the layout before production begins.
Is There a Minimum Order Quantity for Awards?
Most standard awards can be ordered individually. However, custom designs or bulk orders may have minimums – contact us for details.
How Long Does it Take to Produce a Custom Award?
Production time for custom awards typically ranges from 5-10 business days after proof approval.
Rush orders are available for many items.
Do You Offer Engraving or Full-Color Printing on Awards?
Yes, we offer laser engraving, rotary engraving, and UV color printing depending on the material of the award.
DECORATED APPAREL
What Types of Apparel Can I Customize with my Logo?
We decorate t-shirts, hoodies, polos, uniforms, jackets, hats, and more.
Choose from top brands like Gildan, Nike, Bella+Canvas, Carhartt, and many others.
What Decoration Methods are available for Custom Apparel?
We offer screen printing using plastisol ink, embroidery, heat transfer with vinyl, and digital printing with direct to film.
Our team will recommend the best method based on your artwork and apparel choice.
What is the Minimum Order for Screen Printing or Embroidery?
Screen Printing : Typically 12-24 pieces
Embroidery : Minimum 1 piece
Digital Printing : No Minimum quantity required
Can I Order Multiple Sizes and Colors in the Same Apparel Order?
Yes, as long as the design remains the same, you can mix sizes and colors in a single order.
Do You Provide Mock-ups or Apparel Samples Before Printing?
Yes! We include a free digital mock-up with every order. Physical samples are available on request for an additional fee.
PROMOTIONAL PRODUCTS
What are the Most Popular Promotional Products to Customize?
Popular promo items include pens, mugs, water bottles, tote bags, USB drives, tech accessories, notebooks, and Eco-friendly giveaways.
We offer thousands of customizable options to fit your brand and event.
Can I See a Sample of my Promotional Item Before Ordering?
Yes, we provide free virtual proofs and can arrange physical pre-production samples upon request (fees may apply).
How Long Does it Take to Get Custom Promotional Products?
Standard turnaround is 7-10 business days after artwork approval. Rush services are available on many products.
Do Promotional Products Have Setup or Design Fees?
Some items include a one-time setup fee, especially for screen printing or embroidery.
We always disclose these fees upfront in your quote.
What is the Minimum Order for Promotional Products?
Minimums vary by product but typically start at 50-100 units. We’ll help you find the best options for your quantity and budget.
ORDERING, PRODUCTION & SHIPPING
How do I Place an Order for Custom Products?
Orders can be placed online, by phone, or via email.
Once we receive your order and artwork, we will send you a digital proof for review before production begins, or we will reach out and contact you with any questions.
Can You Help with Logo Design or File Setup?
Yes! Our in-house designer can assist with logo cleanup, layout adjustments, or creating new artwork from scratch.
Do You Offer Bulk Discounts for Large Orders?
Yes, we have pricing scales with quantities.
We offer competitive bulk discounts, and special pricing is available for schools, nonprofits, and corporate accounts. Just Ask!
Where Do You Ship To?
We ship throughout the United States and offer international shipping on request.
Do You Offer Local Pickup for Custom Orders?
Yes. Local pickup is available from our Plymouth, Wisconsin facility during business hours.
Monday – Thursday : 9AM-5PM
Friday: 9AM-Noon
What Shipping Carriers do you Use?
We use UPS, FedEx, and USPS. Expedited or overnight shipping is available for time-sensitive orders.